The Poland BPO industry serves clients across the globe in more than 25 languages…
Expected biggest source industries for new contracts in Poland
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Expected biggest source countries for new contracts in Poland
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Expected language demand in the industry in Poland
- Most BPO firms expect the size of the Poland outsourcing market to increase up to 100% over the next 3 years
- Call center operations, customer support, followed by market research are expected to be with highest demand
The Poland BPO sector employs more than 15 000 and generates more than €200 million in revenues.
- According to Global Opportunities Amid Economic Turbulence – the 2011 A. T. Kearney Global Services Location Index, Bulgaria ranks 17th in the world, with an overall index score of 5.37
- Poland ranks number one compared to all countries in SEE and number five from the countries in the EU
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Poland’s educational system is particularly well suited for the needs of the BPO sector
2022 University and college graduates by field of study
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Number of students enrolled in universities and colledes, ('000)
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In 2011 there were about:
- 64 000 graduates from 53 universities and colleges
- 30 000 graduates potentially suitable for employment within the BPO industry – Business, Economics, and certain Social and Technical science majors
- 10 200 foreign students enrolled in Polish universities, the majority from South-East European countries
Each year approximately 15 000 students pursue a university degree in language studies including Chinese, Japanese, Hindi, Scandinavian, and Slavic languages.
Number of foreing students in Poland universities, 2022
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Wage costs in the sector and overall in the economy remain competitive
Annual country average wage, 2022, (€)
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Average salaries in customer service, (€/month)
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Average annual salaries in Shared Services Centers (F&A), (€)
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